IS/IT: Správa systémů a HW, Zákaznický servis
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Pro absolventy

Sokolovská 651/136a, 186 00  Praha-Karlín, Česká republika

At BENTELER - we make it happen. We develop solutions that make the difference. We only achieve this with our 27.000 employees. Together we are the family of driven professionals. Since 1876. Therefore, we know: Family&Friends are most important in life. Working together with your Family&Friends – BENTELER makes it happen.

At the Shared Service Center in Prague, we provide internal services on a global level. We are currently looking for a colleague to strenghten our IT Service Desk team. IT Service Desk provides 1st level support for all BENTELER employees worldwide.

Do you speak good English, Spanish & Portuguese?
And would you like to really use it every working day?
Are you comfortable with computers in general?
Are you an individual who likes to support and help other people?
In case of positive answers you are the right candidate for us!


  • good spoken and written knowledge (B1-B2) of English and Spanish & Portuguese
  • good user-level PC skills (MS Office)
  • analytical thinking
  • detail-orientation and ability to keep system
  • very good communication skills and customer-oriented attitude


  • receive user´s IT requests and incidents coming by phone, e-mail or IT Self Service
  • analyze, evaluate and solve the requests, if necessary forward them to 2nd level
  • inform users about solving and fixing their requests and incidents
  • record all contacts in IT Service Desk tool – Service Now
  • handle the requests and incidents according to agreed processes and time frames
  • cooperate with other teams and departments to solve all requests and incidents
  • install and administrate available systems, SW and HW
  • maintain and extend Knowledge database


  • 13. wage
  • 5 weeks of holiday per year
  • Sick days
  • Home Office / surcharge for home office
  • Electronic meal vouchers
  • Monthly contribution to cafeteria
  • Language courses, posibility of further education
  • Bonus for loyalty
  • International working environment
  • Favourable location
Daniela Kočová


BENTELER Business Services CZ s.r.o.
Daniela Kočová
Sokolovská 685/136F
186 00  Praha 8 - Karlín
Czech republic
Telefon: +420 704 954 654
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